BIBIBOP Frequently Asked Questions

Gluten-Free and Allergens

• Is BIBIBOP gluten-free?

  Yes! Our entire BIBIBOP menu is gluten-free (it’s not just a “gluten-free section”). Every base, protein, topping and sauce we serve is made without gluten ingredients. The secret is in the sauce. Most Asian restaurants build flavor on soy sauce, which contains wheat. We use tamari instead — a wheat-free Korean and Japanese style soy sauce. That one swap lets us serve a full Korean menu that’s gluten-free from top to bottom, not just a short list of safe picks.

• Is BIBIBOP certified gluten-free?

  Every BIBIBOP location holds a certification from the Gluten Intolerance Group, the organization that certifies restaurants serving gluten-free food. That certification covers our training, our sourcing and how we handle food in our restaurants, and this license is renewed every year.

• Is BIBIBOP safe if I have celiac disease?

  We want you to feel confident ordering with us. BIBIBOP’s menu is 100% gluten-free, and our locations are certified by the Gluten Intolerance Group. We create and customize our sauces and ingredients to deliver delicious flavor, without the gluten.

• Does BIBIBOP use soy sauce?

  No. BIBIBOP uses tamari, a wheat-free soy sauce, across the menu. That single swap allows the whole kitchen to be gluten-free.

• Is BIBIBOP nut-free?

  BIBIBOP is a peanut-free kitchen. We do not use peanuts or peanut oil anywhere in the restaurant. For tree nuts, check our full allergen chart, which flags every item that contains them.

• Where can I find BIBIBOP allergen information?

  The full allergen chart is published at bibibop.com/nutrition/ and in our downloadable nutrition guide. It marks every menu item against wheat and gluten, dairy, eggs, soy, sesame, fish and shellfish, peanuts, tree nuts, alliums, and flags which items are vegan friendly. One allergen worth watching closely here is soy — it shows up in all of our proteins, most sauces, and the Sweet Potato Noodles. Our restaurants are not allergen-free facilities, and cross-contact with other foods can happen during prep.

The Menu and What Is In It

• What is a BIBIBOP bowl?

  A BIBIBOP bowl is a Korean rice bowl, inspired by the traditional dish bibimbap. The literal translation is “mixed rice” (bibim = mixed, bap = rice). It’s a customizable bowl that you build yourself. Start with a base, add hot and cold toppings, choose a protein, top it with a sauce, then mix it all together!

• What bases can I choose at BIBIBOP?

  You’ve got five to pick from: White Rice, Purple Rice, Sweet Potato Noodles, Honey Citrus Kale, and Crispy Romaine. Purple Rice is white rice cooked together with black rice — black rice carries the same antioxidants (called anthocyanins) found in blueberries, which is where that color comes from. Sweet Potato Noodles, also known as chapchae, are Korean glass noodles. Honey Citrus Kale and Crispy Romaine bring the crunch if you’re craving a hearty salad instead.

• What proteins does BIBIBOP have?

  Seven options to choose from: Chicken, Spicy Chicken, Korean Crispy Chicken, Korean BBQ Beef, Steak, Miso Glazed Salmon, and Organic Tofu. Korean BBQ Beef and Steak are two distinct beef options. If you want more, the Double Protein Bowl adds 10 to 28 grams of protein depending on which protein you pick.

• What toppings can I add to a BIBIBOP bowl?

  Hot toppings include Roasted Sesame Broccoli, Black Beans, Potatoes and Bean Sprouts. Cold toppings include Kimchi, Pickled Red Onion, Carrots, Corn, Cucumber, Cheese, Egg, Avocado, Pineapple and Honey Citrus Kale. Avocado and Pineapple are our premium toppings.

• What sauces does BIBIBOP have?

  BIBIBOP serves six different sauces, including Yum Yum, Teriyaki, Gochujang, Sesame Ginger, Spicy Sriracha and Sesame Oil. Yum Yum Sauce is our most popular sauce with a creamy base. Gochujang is our traditional Korean, spicy sauce, and Spicy Sriracha also brings a kick of real heat.

• Does BIBIBOP have vegan options?

  Yes! Organic Tofu is our vegan protein, and it works with every base. Purple Rice, White Rice, Sweet Potato Noodles and Crispy Romaine are all vegan friendly, along with Bean Sprouts, Black Beans, Potatoes, Roasted Sesame Broccoli, Avocado, Carrots, Corn, Kimchi, Pickled Red Onion and Pineapple. Four of our six sauces are vegan friendly: Teriyaki, Gochujang, Spicy Sriracha and Sesame Ginger. Yum Yum Sauce is not. The allergen chart at bibibop.com/nutrition/ marks each one.

• Does BIBIBOP have vegetarian options?

  Yes! Every base and every topping except Egg and Cheese is meat-free, and Organic Tofu is the vegetarian protein.

• What sides and drinks does BIBIBOP serve?

  For sides, we have Miso Soup, Kimchi, Pineapple, and side portions of White Rice, Purple Rice, and Sweet Potato Noodles. For dessert, try our Chocolate Chip Cookie or Snickerdoodle Cookie (also gluten-free!). For drinks, we serve Handcrafted Lemonade, Passion Fruit Lemonade, Sweetened Green Tea, Mixed Berry Omija Tea, Black Currant Tea, in addition to Coke products. Our grab-and-go fridges carry Health-Ade Kombucha, Spindrift, Olipop, bottled water, and Honest Kids juice.

• Does BIBIBOP have kids’ meals?

  For kids, the BIBICUP is our smaller size, snackable option. It’s what most families order for children. It is the same build-your-own bowl with half-portion bases and limited toppings, so your little one gets exactly what they will actually eat.

Korean Food, Explained

• How do you pronounce BIBIBOP?

  Just like it looks: BEE-BEE-BOP.

• Is a BIBIBOP bowl the same as bibimbap?

  It comes from the traditional rice bowl, bibimbap. Bibimbap means “mixed rice.” It is rice topped with vegetables, a protein and sauce, all meant to be stirred together before you dig in. “BIBIBOP” is our brand and made up word as a play off of bibimbap. A BIBIBOP bowl is our modern take on the same idea, built to order, with toppings you choose.

• What is kimchi?

  Kimchi is fermented cabbage seasoned with chili, garlic and ginger. It is the most recognized food in Korea and it is on almost every Korean table. Fermentation gives it a sour, funky, slightly spicy flavor and makes it a source of live cultures. At BIBIBOP, our kimchi is vegan-friendly, without the fish sauce. You can add Kimchi as a topping or order it as a side. If you have never had it before, start with a small amount on a White Rice bowl. The rice mellows out the acidity.

• What is gochujang?

  Gochujang is Korean fermented chili paste, made from chili powder, glutinous rice, fermented soybeans and salt. It is sweet, savory and moderately spicy, closer to a rich barbecue heat than a sharp one. Our Gochujang sauce is the one to order if you want spice with flavor behind it.

• Does BIBIBOP serve Korean BBQ or Bulgogi?

  We serve Korean BBQ Beef, our take on bulgogi, which is a sweet, marinated beef. However, BIBIBOP is not a Korean BBQ restaurant where you grill at the table. Our grill is visible from the dining area and in the kitchen. We cook small batches of meat to ensure yours is always hot and fresh. You order at the counter, your bowl is built in front of you, and you eat in or take it to go.

Nutrition

• Is BIBIBOP healthy?

  Healthy. Clean. And energizing! We serve real food. We grill our meats in the kitchen. We prep veggies, including washing, cutting, roasting, mixing, and seasoning our Potatoes, Roasted Sesame Broccoli, Bean Sprouts, Carrots, Cucumber, Crispy Romaine, Honey Citrus Kale, and Corn. We soak our black rice and mix it together everyday. Our Snickerdoodle and Chocolate Chip cookies are baked fresh daily. Our entire kitchen is gluten-free. After a BIBIBOP bowl, you won’t feel weighed down. Instead, you’ll feel energized and ready for your next move of the day.

• How many calories are in a BIBIBOP bowl?

  Every bowl is different because every bowl is built differently. A rough range is 400 to 900 calories for an original size bowl. As a starting point: White Rice 370, Chicken 190, Roasted Sesame Broccoli 60, Carrots 15, Corn 20, Spicy Sriracha 25. That bowl is 680 calories. You can find full per-item counts on every ingredient at bibibop.com/nutrition/, or in our downloadable nutrition guide.

• What is the highest protein order at BIBIBOP?

  Order any bowl with double protein at BIBIBOP. It adds 10 to 28 grams of protein on top of a standard bowl depending on the protein you choose. Start with Purple Rice and stack Black Beans, Egg and Cheese for added protein.

• Where can I find BIBIBOP nutrition information?

  Click any ingredient at bibibop.com/nutrition/ to see its calories and nutrition. The complete guide, with calories, macros and the full allergen chart for every item we serve, is available as a download on the same page. Per-item nutrition also appears on the menu once you select your location.

Ordering, Pickup and Delivery

• How do I order BIBIBOP online?

  Order at bibibop.com/order/ or in the BIBIBOP Rewards app. Choose your location first, build your bowl, then pick up or have it delivered. You can check out as a guest, but ordering while signed in is how you earn points.

• Does BIBIBOP deliver?

  Definitely. Delivery is available through bibibop.com and through the BIBIBOP Rewards app. When you order directly from BIBIBOP, you earn Rewards points, but not on orders placed through third-party delivery services.

• Can I order ahead and pick up?

  Yes. Order ahead online or in the BIBIBOP Rewards App, choose your pickup time, and your bowl will be ready when you get there.

• Where are BIBIBOP locations?

  BIBIBOP has more than 70 restaurants. You will find us across Ohio, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, North Carolina and Washington, DC, with the largest concentrations in Columbus, Cleveland, Cincinnati and Dayton, Chicago, Indianapolis, Kansas City and the Maryland and DC area. Find the closest one at bibibop.com/locations/.

Payment and Refunds

• Does BIBIBOP accept Apple Pay or Google Pay?

  Yes. We accept Apple Pay and Google Pay in addition to credit and debit cards.

• What is BIBIBOP’s refund policy?

  If you are dissatisfied with your order for any reason, contact us within 48 hours of receiving it at rewards@bibibop.com and we will take care of it.

Catering

• Does BIBIBOP cater?

  Yes, catering is available at all BIBIBOP locations. Our catering menu is fully gluten-free, and it scales from a family meal for five to a spread that feeds 200 or more. The options are the Custom Catering Spread for 15 to 200-plus guests, Individual Bowls with a 10 bowl minimum, a Family Meal that feeds four to five, a Party Pack that feeds eight to 10, and a la carte bases, proteins, toppings, sides and desserts.

• How do I place a BIBIBOP catering order?

  There are three ways: order online at bibibop.com/catering/, call our Guest Service Center at 844-750-2424, or contact your local BIBIBOP directly.

• How much notice does BIBIBOP catering need?

  Ideally 24 hours, but if it’s within a 3-hour window, give your local BIBIBOP a call.

• Can I change or cancel a BIBIBOP catering order?

  Yes. Catering orders can be canceled or modified up to 24 hours before your scheduled make time.

• Does BIBIBOP offer full-service catering?

  No. We do not staff events. Custom Catering Spreads, Party Packs and Family Meals arrive with small bowls, serving utensils, napkins and flatware, so the setup is handled and you serve yourselves.

BIBIBOP Rewards

• How does BIBIBOP Rewards work?

  Join BIBIBOP Rewards and your first bowl is on us with a minimum $5 spend. After that you earn one point per dollar on pre-tax purchases, and points turn into food: 20 points for a cookie or a premium topping, 40 for a drink, 80 for extra protein, 100 for $5 off, 150 for a Chicken, Spicy Chicken or Tofu Bowl, and 200 for any bowl on the menu.

• How do I get a free bowl at BIBIBOP?

  Two ways. Join BIBIBOP Rewards and your first bowl is on us with a minimum $5 spend. After that, every member gets a free birthday bowl, and 200 points gets you any bowl on the menu.

• Does BIBIBOP have rewards tiers?

  Yes, three: Teriyaki, Gochujang and Yum Yum. Teriyaki is 1 point earned for $1 spent. Gochujang earns 10 percent more points per dollar and one free delivery per quarter. Yum Yum earns 20 percent more points per dollar and one free delivery per month. That works out to Teriyaki $1 = 1 point, Gochujang $1 = 1.1 points, and Yum Yum $1 = 1.2 points. Points earned between January 1 and December 31 set your tier for the following year, and redeeming rewards does not slow your progress toward a tier.

• Do catering orders earn Rewards points?

  Yes, as long as you are signed in to your BIBIBOP Rewards account when you order.

• I forgot to scan. Can I still get my points?

  Yes. Enter the 13-digit barcode number from your receipt in the app within 30 days of purchase. You can upload one receipt every three hours.

Gift Cards

• Does BIBIBOP have gift cards?

  Yes. BIBIBOP gift cards and eGift cards are available online through bibibop.com/gift-cards/, and at retail partners including Amazon, Kroger and Target.

• How do I check my BIBIBOP gift card balance?

  Check your balance through the link on bibibop.com/gift-cards/.

• Do I earn Rewards points when I buy a gift card?

  Points are not earned on gift card purchases, however, the person who spends the gift card earns the points.

Community and Fundraising

• Does BIBIBOP do fundraisers?

  Yes. BIBIBOP partners with non-profit organizations on dine-and-donate fundraisers, and your group earns 20 percent of the sales it brings in. Schools, PTOs, sports teams, youth groups, community clubs and religious and charitable organizations are all eligible. Submit the form at bibibop.com/fundraising/ at least three weeks before your event date, and we’ll review your application.

• What is the BIBIBOP Kids Program?

  It’s a reading and goal-setting program for kids from Pre-K through 8th grade. Participating organizations get certificates to hand out when a child reaches a goal — and when that certificate makes its way to your local BIBIBOP, the child gets a free BIBICUP, cookie, and drink.

About BIBIBOP

• Who founded BIBIBOP?

  Charley Shin founded BIBIBOP Asian Grill, and our very first store opened on August 19, 2013, in Columbus, Ohio (1270 W 5th Ave, Columbus, OH 43212). Charley grew up just outside Seoul, South Korea, and set out to bring those flavors to the US.

• What does Well B-ing mean?

  Well B-ing is what we’re built on: a happy, healthy lifestyle. It’s about holistic health — mind, body, spirit, and relationships all together. Having access to healthy, delicious food that’s good for your body is one part of it. But it’s also how we treat each other, our team, our culture. It’s creating a space for community to gather. And it’s giving back through fundraising and getting involved in a positive way.

• Does BIBIBOP franchise?

  No. BIBIBOP is not franchised.

• Is BIBIBOP hiring?

  Yes. Open positions across all locations are listed at bibibop.com/careers/.

• How do I contact BIBIBOP?

  For feedback about a specific visit or a general question, use the form at bibibop.com/contact/. For help with an order, email guestservice@bibibop.com. For BIBIBOP Rewards questions, email rewards@bibibop.com. For catering, call 844-750-2424.