Rewards

• What is BIBIBOP Rewards?

  A program that helps you eat well, be well, & earn rewards! You’ll earn 1 point for each dollar spent on qualifying purchases. You’ll also get access to Well-Being Challenges, Birthday Surprises, and more. Download the BIBIBOP Rewards app now from the app store.

• Do I need to be a rewards member to participate in BIBIBOP Rewards?

  Yes, you’ll need to be a registered member to participate in BIBIBOP Rewards.

• Do I need the app if I’m signed up for online ordering?

  Not required, but the app makes it way easier to earn, track, and redeem Rewards and receive special offers, both online and in-store. Members who order online can still earn and redeem Rewards when they create an account, but miss out on the convenience of earning and redeeming in-store.

• Why do you need my personal information (name, phone number, email address, etc.)?

  We use it to notify you of awesome Rewards and updates. Birthday helps with age rules (18+). Camera access just lets you scan receipts. If you no longer wish to receive communications from us, you are free to opt out of receiving these communications at any time by following the unsubscribe instructions in the email.

• Who has access to my information?

  We’re sensitive to the private nature of information you provide to us. We protect your personal information. Please see our official privacy policy. We reserve the right to change the terms of this Privacy Policy. We will post any changes here. Your continued use of the rewards website or app after any change has been posted constitutes acceptance of the change to this Privacy Policy.

Enrolling

• What do I get for joining BIBIBOP Rewards?

  A free bowl with your first $10+ purchase (before taxes and tips) when you sign up through the app. Purchase must be made within 30 days of signing up.

• How do I become a BIBIBOP Rewards member?

  Download the app (App Store or Google Play) or sign up online. When you register for online ordering at bibibop.com, you will automatically be entered into the Rewards program. App users will already be signed up for online ordering Rewards with a single user profile.

• Can anyone become a BIBIBOP Rewards member?

  Yes— if you’re 13 or older, you’re in!

• Is there a cost to join BIBIBOP Rewards?

  Totally free. No fees, just Rewards.

Earning Rewards

• How do I earn points from my purchases?

  Online or in-app orders earn points automatically. In-store, just scan your app at checkout or enter your receipt within 14 days.

• What if I forget to enter a receipt for points?

  In your BIBIBOP Rewards app, add receipt. Tap EARN > SCAN RECEIPT BARCODE. If scanning does not work, tap ENTER RECEIPT BARCODE and type in the number underneath the Rewards barcode. Receipts can only be added within 14 days of your visit.

• Will I earn points if I place an order on a third-party app or website?

  No. BIBIBOP Rewards points cannot be earned on third-party orders like DoorDash, Uber Eats, GrubHub, ezCater, etc. The only way to earn or redeem points is to use your BIBIBOP Rewards app, or place your online order at bibibop.com.

• Will I earn points when I purchase a gift card?

  No. The person who uses the gift card earns the points.

• Do I get points for purchases I made before I joined the program?

  No. You will start earning once you join. Prior purchases are not eligible for points.

• I tried to scan my receipt barcode for points, but it didn’t work.

  Check if points already posted on your app account history. Remember: barcodes receipts expire after 14 days, and receipt scans only work once every 3 hours.

  Still stuck? Email rewards@bibibop.com, along with your name, account email, or phone number associated with your account, and we’ll take care of you.

   

Redeeming Rewards

• How do I redeem a reward?

  In the app, you can use the EARN and REDEEM buttons on the home screen to easily generate a QR code that we will scan at the cash register. This will give you access to a list of available rewards. Once you tap REDEEM on a Reward, you will have 15 minutes to scan it at the register. We recommend waiting until you are at the register to activate a Reward. If you activate the Reward and the 15 minutes expires, your unused Reward will return to your account in one hour. Only tap REDEEM to activate a Reward if you are in a BIBIBOP location.

  When ordering online or through the BIBIBOP Rewards app, order as usual and then click or tap AVAILABLE REWARDS at checkout to add a Reward to your order. Do not tap REDEEM to use a Reward online, you will not be able to add a Reward to your online order if you have activated a Reward in your app.

• Can I use multiple rewards at once?

  No. One Reward may be applied per order. You can use another after 3 hours.

• Do I have to redeem all my Banked Rewards on one visit?

  No! If you do not use up the full Banked Reward, the remaining Reward will be added back to your account. Ex: if you activate a $10 Banked Reward but only spend $8, $2 in Rewards will be put back on your account.

• How many Rewards dollars can I redeem at once?

  You can redeem up to $100 in Rewards per order.

• What if I have Rewards, but I don’t live near at BIBIBOP?

  Whether you moved and are no longer near a BIBIBOP, we are unable to credit you for any unused Rewards. Rewards have no cash value.

• Do Rewards expire?

  Yes. Each Reward has its own expiration date. Log in to your BIBIBOP Rewards app to see when your Rewards expire. Rewards cannot be re-gifted or transferred.

• Does my account or points balance expire?

  Yes. Any dollar amount in your account balance and any points in your points balance expire one year after they are issued. Account balances and points balances cannot be re-gifted or transferred.

Birthday

• Do you have a birthday offer?

  Yes! Your Free Bowl Birthday will be available with a $5 minimum purchase. Valid for 7 days, in-store or online. Lowest-price bowl will be discounted. Not valid on and does not include premium items, add-ons, BIBICup, or online-exclusive items. Limit one per redemption. Cannot be combined with other offers or discounts.

• When does my Birthday Reward appear in my account?

  Your Free Bowl Reward will appear one day before your birthday.

• When do I need to enter my birthday to receive the reward?

  Your birthday must be entered at least one month before your birthday.

• I received a birthday Reward but it’s not working.

  Make sure you’ve got the $5 minimum (the discounted bowl doesn’t count towards this minimum). When ordering online or through the BIBIBOP Rewards app, place your order as usual and apply your Reward at checkout under AVAILABLE REWARDS.

  Still not working? Email rewards@bibibop.com.

   

Other

• Can I have more than one Rewards account?

  Each guest can only have one BIBIBOP Rewards account.

• Can I refer another user add them to my device to earn a Referral Reward?

  No. Referral Rewards will not be credited to referrers who share the same device as their referees at any point.

• What is considered an add-on or a premium item?

  Add-ons: Extra protein & extra sauces. Premium: Avocado & Pineapple. All are available at an additional cost.

• I’m having problems and don’t see the answer here.

  Just email rewards@bibibop.com with your info (name, account email/phone), and we’ll take care of you!